Are you sure you have the proper plug? I was able to access the connector w/o pulling the tank, but it wasn't the easiest to get at. I had to use a long pick (think dentist visit 😂) to get it out and accessible. It did have a plug, but again, the pick helped to release the plug. Also, if you have the proper connector, it will have a white tag on it indicating it's the heated grip plug. Good luck.